Job Description

1- Compliance to the company policy

2- Calling debtors across United States

3- Excellent written and oral Communication skills



4- Researching customer accounts / Updating notes into CMS

5- Superior follow-up and negotiation skills

6- PST/ EST work hours however needs to be flexible (24/ 7)



7- Good Analytical and Reasoning Skills

8- Needs to score minimum 65% on BPAT (other than mortgage)

9- Good Typing speed of 20 to 25 WPM with 95% accuracy

Desired Candidate Profile

1- Ability to comprehend different complex scenarios
2- Willingness and able to own tasks to completion
3- Excellent negotiation skills
4- Excellent communication skills (written and oral) and interpersonal skills
5- Meticulous and detail oriented.
6- Customer focused.
7- Ability to meet deadlines and achieve agreed targets.
8- Flexible and adaptable to changing demands.
9- Comfortable working in shifts (esp PST & EST)
10- Team player

Key Skills

Key Skills

. Voice bpo inboundoutbound call centreinternational bpovoice process bpo fresher customer care executive international call centrecustomer service exec

Qualification

. Any Graduate

Additional Qualification

. Not Mentioned

Industry

. BPO/KPO/LPO/ITES/CRM/Transcription/E Learning

Functional Area

. BPO/ITES/KPO/Customer Service/Technical Support

Job Role

. Customer Care Executive/Customer Service Executive

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