Job Description

• The incumbent will be responsible for setting up and executing the commercial plan in coordination with the MD, CFO and Business Development heads of a multinational Inbound Destination Management Company.


• Communicating the top down budget to the respective territory and vertical heads.


• Monitor and Oversee the execution of the commercial plan.


• Maintain the SalesForce CRM with continuous data cleaning and updation for global Sales Force.


• Establish process to clean up duplicates in SalesForce to ensure that there are no duplicate accounts.


• Ensure maintenance of SalesForce by market heads and timely and accurate data entry.


• Ensure data alignment between Travel Assist and SalesForce.


• Implement processes to ensure continuous data alignment between local and global SF.


• Set up regular training on SalesForce for users.


• Develop in SF appropriate home page dashboards to provide relevant reports to different stakeholders on a consistent basis.


• Ensure Compliance with ISO based QMS.


• Support the Business Development Head with participation in Trade Fairs and Exhibitions.


• Quarterly review of the Commercial Plan for each market.


• Build and Maintain a database for Sales Representatives for Destination Services.


• Monitor Contracts with all Sales Representatives are updated and renewed from time to time.


• Support or drive commercial initiatives important for the business.


• Identify potential commercial risks the company could be exposed to (e.g. sales reps contracts, relationship with clients, market situation, etc.).


• Support BD Head in tracking how financial KPIs are met and support cluster heads to meet these financial KPIs.


• The successful candidate will have minimum 10 years of relevant experience in the above mentioned disciplines and will be a customer driven with proven passion for delivering outstanding results.


• Must be proficient in CRM software tools like SalesForce and Travel Assist so as to leverage them for providing exceptional customer experience.


• Will be a consistent learner with willingness to lead business change and embed new technology and processes continuously.


• Will have excellent communication and presentation skills.

Desired Candidate Profile

Please refer to the Job Description above

Key Skills

Key Skills

. Commercial plan, Communication, Training, Business development, head, Commertial risks, Client relationship, CRM, KPI, Sales, MIS

Qualification

. MBA

Additional Qualification

. Commercial plan, Communication, Training, Business development, head, Commertial risks, Client relationship, CRM, KPI, Sales, MIS

Industry

. Hospitality/Airlines/Travel/Tourism

Functional Area

. Top Management/Senior Management

Job Role

. Head/VP/GM

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