Job Description

Responsible to supervise the telemarketers for influencing clients to purchase companies services and products

Monitor live calls via live barging and give on the spot constructive feedback

Daily MIS validation and share snapshots with higher management

Administering telemarketers to persuade the clients to buy the company’s services and products

Working directly with the sales department to make sure of achieving alignment

Making use of data driven examines which helps in optimizing telemarketing and telesales functions

Keeping applicable and precise contact data in a database

Conduct a call calibration session on daily basis to ensure compliance and appropriate customer experience/engagement

Identify training needs and ensure timely training sessions are conducted for tele callers

Placing and advertising the organization’s product to the clients

Renewing the client relationship management structure with fresh contacts.

Desired Candidate Profile

Kindly refer to the job description above

Key Skills

Key Skills

. outbound calls, voice process, telemarketing officer, telecalling representative, telesales officer, team handling

Qualification

. Any Graduate

Additional Qualification

. outbound calls, voice process, telemarketing officer, telecalling representative, telesales officer, team handling

Industry

. BPO/KPO/LPO/ITES/CRM/Transcription/E Learning

Functional Area

. BPO/ITES/KPO/Customer Service/Technical Support

Job Role

. Team Leader/Project Leader

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