Team Leader - Domestic BPO (Chandigarh,Mohali)

Cyber Futuristics India Pvt. Ltd.

About Company

Cyber Futuristics is India's leading provider of Data Center solutions and Managed Outsourcing services, encompassing several business verticals and niche markets. Founded in the year 2000, Cyber Futuristics has a rich heritage of promoting the best corporate practices and ethics which not only helps the business community to flourish but also assists the society in general to progress and grow. Cyber Futuristics is based on a vision of providing world class Data Center solutions and Managed

Contact Details

Concern Person: Neha Tandon
Company Name: Cyber Futuristics India Pvt. Ltd.
Email Id:
Contact No: 0120 6667704


Team Leader - Domestic BPO (Chandigarh,Mohali)

Cyber Futuristics India Pvt. Ltd. - Chandigarh

Experience: 1 to 5 Yrs. Posted on: 25-Feb-2014


Job Description

1- Quality and Ownership for particular circle.

2- Should have the maturity and experience to manage high  skilled resources and serve as a strong second line

3- Min 1-2 Years of experience in a domestic BPO / Outbound Sales   process  at Team Lead level

4- Voice/Sales experience in a TL role is a must

5- Should have the required expertise and analytical skills to provide strategic process improvement inputs - (Operational excellence)

6- To own and drive and develop the team members for being effective in their role.

7- Ability to create a conducive and stimulating work environment

8- Attrition & Absenteeism management & ownership

9- Need to work towards enhancing the customer experience and overall service delivery.

10- Meeting client expectation and process metrics.

11- Lead continuous improvement initiatives for the process

12- Understanding of the situation and capability to address issues

Desired Candidate Profile

1- The candidate should have Relevant Experience for a sales process.
2- The candidate should be Able to manage and lead a team of 30-35 agents.
3- Effective performance planning for self and team, time management and self organization
4- Coaching and Feedback
5- Should be Able to achieve stretched targets and able to take decisions and manage complex/ difficult employee's situation.
6- Handle escalations (team and client)
7- Work as a Single point of contact for all non-operations departm

Key Skills

Key Skills
. Team Leader TL ATL Team HandlingOperations Team Handling Acting Team Lead FTLTech Lead Process Head
. Any Graduate
Additional Qualification
. Not Mentioned
. BPO/KPO/LPO/ITES/CRM/Transcription/E Learning
Functional Area
. BPO/ITES/KPO/Customer Service/Technical Support
Job Role
. Team Leader/Project Leader

New user
           Apply | Print | Forward to a Friend