Profitability Management - Maintaining & optimizing profitability for the branch
Target setting & management Monitoring branch targets in numbers & volumes
Portfolio quality management - through superior underwriting, working closely with collections
Cost management managing all branch operating costs including cost of acquisition, operations etc.
People management Motivating team, handling HR & administration function of the branch
Customer experience management - Ensuring superior customer experience and handling customer service in terms of collections, pre closures & service issues
Achieve contributed value targets set for the branch
Ensure sales volumes for multiple products, sourcing quality & underwriting diligence to meet sales targets while controlling delinquencies and frauds
Provide superior customer experience
Manage TATs on credit & processing
Minimize pre & post disbursal discrepancies